FAQS

HOW DO I USE REYAL PRODUCTS?

Please visit each product's product description page on our website. These pages highlight how to use each of our products. Our skin care products are best used with each other and designed to complete your daily skincare routine.

WHERE CAN I BUY REYAL?

REYAL products are sold exclusively on reyalperformance.com. Select stockists will be made available on our stockist page.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

All REYAL performance skincare and athletic supplements are formulated and manufactured in Canada, which we are very proud of ! 

IS IT OK FOR EVERYONE TO USE REYAL?

REYAL products are for everyone. We design, develop, and test our product on all skin types, emphasizing male skin anatomy.

WHAT INGREDIENTS ARE IN REYAL PRODUCTS?

Please visit each product's product description page on our website. These pages highlight the ingredients in each of our products.

TELL ME MORE ABOUT THE RSCF™ PROPRIETARY BLEND OF INGREDIENTS:

Each skin performance product is infused with our proprietary RSCF™ ingredient tri-blend: active ingredients that work as hard and fast as you do.

RSCF™ proprietary ingredient blend: 

Tiger Grass (Centella Asiatica): legend has it that this ingredient got its name from tigers that would roll around in this plant after battle to soothe their wounds and promote recovery. With potent antioxidant properties and a rich source of BCAAs, this active ingredient revitalizes the skin’s protective barrier, mitigates visible effects of sun damage, hydrates the skin, and reverses visible signs of aging.

Dragon’s Blood (Sangre de Grado): a powerful and protective antioxidant found in the sap of trees in the Amazon rainforest where it’s used as the primary topical aid for just about anything bad that can happen to the skin (cuts, burns, bites, rashes etc.). Multi-functional and efficient with antibacterial, anti-inflammatory, and reparative properties that give your skin a big boost. A true category killer in terms of collagen repair, skin protection/regeneration and redness/puffiness reduction.

RSCF™ Vitamin E Complex: our proprietary Vitamin E is a workhorse ingredient that offers significant antioxidant and anti-inflammatory properties to help defend the skin from pollution and other environmental stressors that would otherwise weaken skin. It positively affects blood circulation to prevent aging, minimize wrinkles and increase firmness of skin.

WHAT IS THE SPF RATING OF YOUR "SUPER DAY" MOISTURIZER?

We do not make any specific SPF claims because the term "SPF" is reserved for drugs (sunscreens are considered over-the-counter drugs in Canada). However, this product was designed to mimic an SPF 20. 

WHAT IS THE SHELF LIFE OF REYAL PRODUCTS?

REYAL products have a 12 month to 2-year shelf life. The recommended lifespan of each product is identified on every packaged product. Our packaging is designed to keep light from reaching the ingredients however we advise storing your REYAL products in a room temperature environment and out of direct sunlight.

 

SHIPPING AND DELIVERY

REYAL packages ship within 2–4 days from the date an order has been received. Items are packed and shipped directly from our REYAL distribution office in Vancouver, Canada using standard Postal Service. 

WHERE DO YOU DELIVER ? 

We deliver anywhere in Canada and the US

RETURN & EXCHANGE POLICY

REYAL Skin Performance products and REYAL Supplements are final sale due to the nature of these products. If your order arrives damaged or incorrect, please contact info@reyalperformance.com within 48 hours of receiving your shipment and we will be happy to resolve the issue. REYAL accepts returns of unworn apparel for a full refund within fourteen (14) days of receiving. Refunds will be made in the form of the original payment. For more questions on returns or exchanges, please send an email to info@reyalperformance.com. Please include your order number and the product(s) you would like to return or exchange. Please note that shipping costs will not be refunded.

WHAT CURRENCY ARE YOUR PRICES IN?

Pricing is in Canadian Dollars and your selected method of payment will automatically exchange to your payment currency.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa and Mastercard

I’M HAVING TROUBLE PLACING AN ORDER, CAN YOU HELP ME?

We apologize for any order disruption, please e-mail info@reyalperformance.com, a customer service representative will assist you in trouble shooting order processing

HOW CAN I CHANGE OR CANCEL MY ORDER ?

Please get in touch with our team at info@reyalperformance.com immediately if you need to change or cancel your order.

IS THIS A SUBSCRIPTION SERVICE?

REYAL gives you the option to order products whenever you need them, or the option to set-up recurring orders. You can cancel the re-order at anytime.

DOES REYAL SEND SAMPLES?

We are not able to offer samples of our products at this time.

WHAT IS YOUR ANIMAL TESTING POLICY?

REYAL is committed to methods of ensuring quality and safety of our products, that do not involve animals.

ARE THERE CAREER OPPORTUNITIES WITH REYAL?

REYAL is always seeking out the most talented and passionate people, including partnering with like-minded influencers - if you have interest in getting involved, please reach out to info@reyalperformance.com

WHAT CHARITIES DO YOU CURRENTLY SUPPORT?

REYAL is passionate about supporting organizations that provide education, mentorship, and healthcare to young men who need it most. We will be choosing several organizations that meet this mandate at the end of 2021. Please reach out if you would like to nominate an organization close to your heart.

MY QUESTION IS NOT LISTED, HOW DO I GET MORE INFORMATION?

Please e-mail info@reyalperformance.com, a customer service representative will reply back within 24 hours.