PRIVACY POLICY
This Privacy Policy was last updated on March 16, 2026
Your privacy is important to REYAL Performance ("REYAL", "we", "us", or "our"). This Privacy Policy describes how REYAL handles personal information that we collect through:
- our websites and other digital properties that link to this Privacy Policy
- orders placed through our website
- our surveys and other consumer research activities
- our promotions, sweepstakes, and contests
- our marketing activities, including when you sign up for our newsletters
- our client support team, whether online, by email, telephone, or SMS
- our social media accounts
We refer to these activities collectively as the "Services."
Your Consent
When you provide REYAL with your personal information, you consent to REYAL’s collection, use, disclosure, and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law. If you do not agree with this Privacy Policy, please do not provide us with your personal information.
Table of Contents
- Personal Information REYAL Collects
- Cookies and Similar Technologies
- How REYAL Uses Your Personal Information
- How REYAL Shares Your Personal Information
- Your Choices
- Social Networking, Other Sites, and Services
- Retention, Location, and Security of Your Personal Information
- Cross Jurisdictional Data Transfers
- Individual Privacy Rights
- Children’s Privacy
- Employment
- Changes to this Privacy Policy
- Contacting REYAL’s Privacy Compliance Officer
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1. Personal Information REYAL Collects
Information You Provide to Us
Personal information you may provide to us through the Services or otherwise includes:
Contact Data, such as your first and last name, email address, billing and mailing addresses, and phone number when you purchase products or services from us, contact us, or create an online account.
Profile Data, such as your username and password, saved items in your cart, interests, preferences, and information about your participation in our events, promotions, sweepstakes, contests, or surveys.
Communications, including when you contact us with questions, feedback, or otherwise, including through our support team, online chat services, direct messages, or public social media posts. We may record or monitor certain communications, including phone calls, online chat, and SMS, for quality assurance and other purposes described in this Privacy Policy.
Research Data, such as your responses to surveys, interviews, workshops, and any audio, video, or screen recordings you agree to provide in connection with research activities.
Payment and Transaction Data, such as the information needed to complete your orders, including name, payment information, billing and shipping information, and purchase history.
Marketing Data, such as your preferences for receiving communications about our products, promotions, events, and newsletters, and information about how you engage with our communications.
Job Application Data, such as your resume, cover letter, work history, education, professional credentials, LinkedIn profile, work authorization, and other information you submit when applying for employment with REYAL.
Other Information, which is not specifically listed here but that we may use as described in this Privacy Policy or otherwise disclosed at the time of collection.
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Third Party Sources
We may combine personal information we receive from you with personal information we obtain from other sources, such as:
Public Sources, including social media platforms, publications, and news sites.
Business and Marketing Partners, such as marketplaces, joint marketing partners, event partners, influencers, promoters, and affiliate marketing partners.
Users of the Services, such as people who purchase a product for you, send you a gift, refer you, or share a product or article with you.
Third Party Platforms, such as Shopify and other ecommerce platforms or services you choose to connect to the Services.
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Automatic Data Collection
We, our service providers, and our business partners may use cookies and similar technologies to automatically collect information about you, your computer or mobile device, and your activity over time on our websites and other online services.
This may include:
Device Data, such as your operating system, browser type, IP address, device type, screen resolution, and general location information such as city, province, or region.
Online Activity Data, such as pages viewed, time spent on pages, navigation paths, access times, and interaction with our website or communications. We and our service providers may collect this information through technologies such as session replay tools.
Security and Fraud Prevention Data, collected to protect our business and website from fraud, misuse, and unauthorized activity.
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Information About Others
We may also collect information about you from others who know you, such as when a friend or family member purchases a product for you or sends you a product link. If you provide us with information about another person, please ensure you have their consent to do so.
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2. Cookies and Similar Technologies
REYAL’s website, online services, email messages, and advertisements may use cookies and similar technologies such as web beacons, pixels, and tags.
These technologies help us:
- improve our products and services
- understand how users interact with our website
- personalize your website experience
- support marketing and advertising efforts
- facilitate customer communication
We may use information collected through cookies and similar technologies to recognize users, personalize content, understand website traffic patterns, and improve the overall shopping experience.
You may choose to disable cookies through your browser settings, though doing so may affect your ability to access or use certain features of the Services.
We may also use session replay technologies, analytics tools, and chat technologies to better understand website usage and improve site performance and customer support.
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3. How REYAL Uses Your Personal Information
We use your personal information for the following purposes, or as otherwise described at the time of collection.
To Provide Services
We use your personal information to:
- provide and operate the Services and our business
- process and fulfill orders
- maintain your account and profile
- communicate with you about your orders, account, or support requests
- personalize your experience with the Services
- provide support and respond to your questions, feedback, or requests
- carry out promotions, research, and surveys
- fulfill a purpose for which you gave consent
Research and Development
We may use personal information for research and development purposes, including to analyze and improve the Services and our business. We may also create aggregated, anonymized, or de-identified information for lawful business purposes.
Marketing and Advertising
We and our third party advertising partners may use your personal information for marketing and advertising purposes.
Direct Marketing
We may send you communications about REYAL products, services, promotions, events, and newsletters, in accordance with applicable law.
Interest Based Advertising
We may work with advertising and social media partners such as Meta, Google, and TikTok to show advertisements that may be relevant to you based on your interactions with our Services and other online services.
Recruiting and Employment
We may use personal information submitted through job applications to evaluate candidates, facilitate recruitment, and administer employment related processes.
Compliance and Protection
We may use personal information to:
- comply with legal obligations
- respond to lawful requests from authorities
- protect our rights, privacy, safety, and property
- enforce our Terms and Conditions and other policies
- prevent fraud, abuse, and unauthorized activity
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4. How REYAL Shares Your Personal Information
We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:
Affiliates, for the provision of products and services consistent with this Privacy Policy.
Suppliers and Service Providers, including companies that support website hosting, payment processing, shipping, customer support, marketing, analytics, fraud prevention, promotions, and data management.
Payment Processors, who process payment information directly in accordance with their own privacy policies.
Advertising Partners, for the marketing and advertising purposes described above.
Professional Advisors, such as lawyers, accountants, auditors, and insurers.
Authorities and Others, where required by law or where necessary to protect rights, safety, property, or legal interests.
Business Transferees, in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
Business and Marketing Partners, including co sponsors, influencers, affiliate partners, and integrated tools that enhance the consumer experience.
Third Party Platforms, where you choose to link your account or interact with REYAL through those services.
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5. Your Choices
You have the following choices with respect to your personal information.
Access or Update Your Information
If you have an account with us, you may review and update certain account information by logging into your account.
Opt Out of Marketing Communications
You may opt out of marketing emails or text messages by following the unsubscribe instructions in those messages or by contacting us at info@reyalperformance.com.
Please note that you may still receive important transactional or service related communications.
Cookies
Most browsers allow you to remove or disable cookies. If you disable cookies, some features of the Services may not function properly.
Advertising Choices
You may be able to limit interest based advertising through your browser settings, device settings, platform settings, or industry opt out tools provided by relevant advertising organizations.
Declining to Provide Information
We need certain personal information to provide specific Services, such as shipping your order. If you do not provide requested information, we may not be able to provide the requested service.
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6. Social Networking, Other Sites, and Services
Our Services may include links to third party websites, platforms, or social media pages. Any information you provide to those third parties is governed by their own privacy policies, not this Privacy Policy.
REYAL is not responsible for the privacy practices of third party platforms or services.
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7. Retention, Location, and Security of Your Personal Information
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as otherwise required or permitted by law.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
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8. Cross Jurisdictional Data Transfers
REYAL is a Canadian company, but your personal information may be collected, processed, or stored in Canada, the United States, or other countries where our service providers operate.
By using our Services and providing your personal information, you acknowledge that your information may be transferred to jurisdictions with privacy laws that may differ from those in your home jurisdiction.
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9. Individual Privacy Rights
Subject to applicable law, you may have the right to:
- request access to your personal information
- request correction of inaccurate or incomplete information
- request deletion of your personal information
- withdraw consent where consent is the basis for processing
We may request information to verify your identity before responding to your request.
To exercise your privacy rights, please contact us using the contact information provided below.
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10. Children’s Privacy
REYAL does not knowingly collect personal information from children under the age of 14 without the consent of a parent or legal guardian.
If you believe we have collected personal information from a child under 14 without appropriate consent, please contact us so we can take appropriate steps.
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11. Employment
We may use personal information submitted in connection with employment applications to evaluate candidates and manage recruiting related activities.
If you become an employee of REYAL, your personal information will be handled in accordance with our internal employee privacy practices.
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12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a revised version on our website.
Where appropriate, we may also notify you of material changes through email or other communications.
Your continued use of the Services after an updated Privacy Policy is posted indicates your acceptance of those changes.
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13. Contacting REYAL’s Privacy Compliance Officer
If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at:
REYAL Performance
North Vancouver, British Columbia, Canada
Attn: Privacy Compliance Officer
Email: info@reyalperformance.com